Customer Success Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Manage a portfolio of clients and provide them with customized strategies that enhance adoption, satisfaction, and long-term loyalty.

• Recognize upsell and cross-sell opportunities by comprehending customer needs and revealing additional value.

• Serve as an advocate for your clients internally, influencing product and service enhancements based on their feedback.

• Collaborate closely with Product, Engineering, Sales, and other teams to ensure seamless and impactful customer experiences.

• Monitor customer health metrics and convert insights into actionable strategies that strengthen relationships and improve outcomes.

⛳️ Requirements

• You possess a minimum of 5 years of experience in Customer Success, Account Management, or a comparable customer-facing position, with a proven history of enhancing satisfaction, retention, and growth.

• You communicate effectively and confidently in both German and English, and you're at ease presenting to senior stakeholders and leading discussions with customers.

• You are highly analytical, adept at transforming data into actionable insights, and experienced with CRM systems such as HubSpot or Salesforce.

• You maintain a customer-centric mindset, consistently striving to understand their challenges and assist them in unlocking long-term value.

• You are tech-savvy, and experience in SaaS, cybersecurity, or a related field is a significant advantage.

🏝️ Benefits

• A meaningful mission: protect organizations across Europe from real-world cyber threats.

• A remote-friendly culture with regular company-wide gatherings, providing opportunities for in-person collaboration and team bonding.

• Collaborate with top-tier professionals from national CERTs, intelligence agencies, and leading technology backgrounds.

• Full ownership of a strategic role in a rapidly growing cybersecurity scale-up.

• Weekly lunches (NL) and Thursday socials to foster connections.

• A generous time-off policy, which includes wellbeing and volunteering days.