Customer Success Manager

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Serve as the primary advocate and point of contact for EXADS SaaS products with external clients.

• Possess a thorough understanding of EXADS SaaS products, their value propositions, and effectively communicate these to clients.

• Onboard and educate new EXADS clients as they begin using the platform.

• Resolve client issues and collaborate on potential solutions.

• Provide guidance and support for any technical or API integrations.

• Represent the voice of the customer within the organization.

• Work closely with Product and Engineering teams on feature requests, enhancements, and client-reported issues.

• Collaborate across Marketing, Sales, Product, and Engineering to ensure a robust customer focus is integrated into our processes, addressing and fulfilling customer needs.

• Maintain a comprehensive understanding of the EXADS product roadmap for onboarding purposes, while also considering upselling and cross-selling opportunities.

• Identify expansion opportunities and collaborate with Sales to effectively close these opportunities.

⛳️ Requirements

• Previous experience in digital advertising, marketing, or a SaaS company.

• Experience in a customer-facing role/environment; customer support and account management experience is highly valued.

• IT literate and computer savvy.

• Ability to quickly grasp new technical concepts.

• Excellent spoken and written English (additional languages are a significant advantage).

• Prior experience with CRM and ticket management solutions, with a working knowledge of Hubspot and/or Jira being advantageous.

• Exceptional time management, communication, and interpersonal skills.

• Degree in a relevant field or equivalent experience.

• Understanding of the B2B SaaS landscape is considered a plus.

• Bilingual capabilities are a plus.

• Strong critical thinking skills and a keen eye for problem-solving.

• Eagerness to learn and expand your technical and process knowledge base.

• Comfortable in a startup-like environment, able to work both collaboratively and independently depending on task requirements.

🏝️ Benefits

• Flexible start times.

• Private health insurance.

• Option to work remotely from home.

• Home office setup budget of 500 Euros.

• Tax Saver incentives: bike to work and travel saver ticket (Luas, Bus, Rail).

• Paid holiday on your birthday.

• Access to quality training through the Udemy platform.

• Additional internal and external training opportunities through our EXOGROUP University program.

• Annual training budget of up to 1500 Euros and 5 days of study leave.

• Language lessons in Spanish, English, and Portuguese.

• Employee referral program bonus - earn 2500 Euros for referring someone!

• Subsidized well-being activities.

• Co-subsidized lunchtime catering service.

• Exciting team-building events in locations like Ibiza.

• Calm App subscription.

• Office perks.

• Relocation package.

• Pension scheme.