Customer Success Manager

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Develop and execute strategies and processes that ensure consistent customer satisfaction and retention.

• Manage account relationships, including strategy, pricing, contract renewals, and Requests for Proposals (RFPs).

• Actively engage and foster relationships with decision-makers and personnel at all levels within school districts.

• Identify retention and service risks while implementing risk mitigation strategies.

• Leverage product/service expertise, problem-solving abilities, and training to enhance customer interactions and drive revenue.

• Conduct regular client check-ins and business reviews to assess goals and challenges, offering customized solutions.

• Collaborate across internal teams to access resources and provide effective customer solutions and tools.

• Serve as the voice of the customer by relaying feedback to internal teams.

• Advocate for necessary solutions, product improvements, and actions to fulfill customer needs and encourage growth.

⛳️ Requirements

• Bachelor’s degree and/or equivalent relevant experience.

• At least 5 years of experience in a business development or customer success position.

• Strong interpersonal and communication skills, with the capability to build and sustain client relationships.

• Excellent problem-solving and analytical skills to comprehend client needs and deliver effective solutions.

• Ability to juggle multiple priorities and projects in a fast-paced environment.

• Proactive, self-motivated, and passionate about customer success, with a proven track record of meeting objectives.

• A valid US driver's license in good standing is required.

• Must reside in the state of Virginia.

• This position is remote/WFH with up to 33% travel required.

🏝️ Benefits

• Medical, Dental, Vision insurance.

• Virtual Doctor Visits with $0 Co-Pay.

• Life Insurance (company paid).

• Short Term Disability Insurance (company paid).

• Long-Term Disability Insurance (company paid).

• Flexible Time Off (FTO).

• Paid Holidays.

• Paid Time to Volunteer.

• Flex Spending Account (FSA).

• 401K Plan (with an exceptional employer match!).

• Employee Assistance Program.

• Employee Discounts Program.

• Bonus potential.