Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Position yourself as a reliable advisor to clients, bringing business insight to expanding SMBs.

• Acquire expertise in payment solutions, associated products and services, and integration capabilities to offer consultative advice.

• Expand playbooks and best practices across multi-location accounts, third-party partners, and integrated software solutions.

• Oversee individual accounts while implementing strategies for broader channel growth.

• Discover continuous sales opportunities within the portfolio to drive growth, referrals, and new leads.

• Promote unused functionalities and features to enhance utilization and revenue while minimizing attrition.

• Uphold EVCM Payments/PaySimple's dedication to delivering an exceptional customer experience.

⛳️ Requirements

• 2–4 years of experience managing a portfolio of accounts.

• Familiarity with SaaS account management is advantageous.

• Proven success in a high-volume sales or account management role.

• Experience interacting with VP/C-suite stakeholders and SMB owners.

• Highly organized and detail-oriented, capable of achieving short-deadline goals daily.

• Ability to prioritize key daily tasks to optimize account management time.

• Proficient in Excel with the capability to understand, analyze, and interpret data effectively.

• Excellent written and verbal communication skills.

• Ability to work autonomously as well as collaboratively within a team.

• Capacity to manage multiple tasks, follow instructions, and execute with accuracy.

• Confident, adaptable self-starter.

• Experience in payment processing is a plus.

• Must be eligible to work in the United States without sponsorship.

• May need to travel to the corporate headquarters in Denver, Colorado, or other North American locations.

🏝️ Benefits

• Flexibility to work in a manner that suits you within your country of employment – whether in-office, remote, or hybrid.

• Ongoing investment in your professional development.

• Immediate access to a comprehensive health and wellness benefits package, including an annual wellness stipend.

• 401k plan with up to a 4% match and immediate vesting.

• Flexible and generous (FTO) time-off policy.

• Employee Stock Purchase Program.

• On-target earnings compensation, comprising base salary and commissions.