Customer Success Manager

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Position yourself as a reliable advisor for designated accounts while aiding the growth of small to medium-sized businesses (SMBs).

• Acquire expertise in payment solutions, supported products and services, along with integration capabilities to offer consultative advice.

• Develop and implement playbooks and best practices across multi-location accounts, third-party partners, and integrated software solutions.

• Oversee individual accounts and execute strategies for broader channel growth.

• Spot sales opportunities within the portfolio to drive growth, referrals, and new leads.

• Promote unused functionalities and features to enhance utilization, boost revenue, and minimize attrition.

• Uphold EVCM Payments/PaySimple’s dedication to delivering an exceptional customer experience.

⛳️ Requirements

• 2–4 years of experience in managing a portfolio of accounts; experience in SaaS account management is an advantage.

• Proven track record in a high-volume sales or account management role.

• Experience interacting with VP/C-suite executives and SMB owners.

• Highly organized and detail-oriented, with the ability to achieve daily goals under tight deadlines.

• Capability to prioritize essential tasks to maximize time effectiveness on each account.

• Proficient in Excel with the ability to understand, analyze, and interpret data for organizational, planning, and problem-solving purposes.

• Excellent written and verbal communication skills.

• Capacity to work independently while being a collaborative team player.

• Skillful in multitasking, following instructions, and executing tasks accurately.

• Self-motivated and adaptable individual.

• Experience related to payment processing is beneficial.

• Must be authorized to work in the United States without sponsorship.

• May involve travel to the Corporate Headquarters in Denver, Colorado, or other office locations throughout North America.

🏝️ Benefits

• Flexibility to work in your preferred environment—whether in-office, remote, or hybrid.

• Ongoing investment in your professional growth and development.

• Immediate access to a comprehensive health and wellness benefits package starting on Day 1, including an annual wellness stipend.

• 401k plan with up to a 4% match and immediate vesting.

• Generous flexible time-off (FTO) policy.

• Employee Stock Purchase Program.