Customer Success Manager

This is a fully remote position, open to applicants in Europe.

📋 Description

• Oversee and enhance customer relationships.

• Manage a portfolio of customer accounts, serving as the main contact for both strategic and operational inquiries.

• Cultivate trusted relationships with key stakeholders within customer organizations, spanning from operational teams to senior decision-makers.

• Facilitate regular business reviews, program discussions, and growth conversations that reinforce long-term partnerships.

• Propel customer success and commercial growth.

• Identify opportunities to broaden customer programs, enhance product adoption, and support commercial growth initiatives.

• Collaborate with internal teams to ensure successful onboarding, support, and positioning for long-term customer success.

• Monitor customer health, engagement, and program performance, proactively identifying risks and opportunities.

• Coordinate cross-functional delivery.

• Serve as the liaison between customers and internal teams, including Product, Operations, Compliance, Risk, and Commercial.

• Assist in the delivery of customer projects, product enhancements, and program modifications.

• Guide customers through scheme requirements, operational processes, and regulatory considerations when necessary.

• Provide strategic account management.

• Create account plans that align customer objectives with Enfuce's capabilities and growth strategy.

• Maintain a thorough understanding of customer priorities, industry trends, and competitive developments.

• Represent the customer’s voice internally and contribute to initiatives for continuous improvement.

⛳️ Requirements

• Previous experience in payments, card issuing, acquiring, banking, Banking-as-a-Service, or financial infrastructure environments.

• Experience in managing customer relationships in a Customer Success, Account Management, or similar client-facing role.

• Strong commercial acumen with the ability to recognize growth opportunities and facilitate revenue expansion within existing accounts.

• Experience collaborating with multiple stakeholders across commercial, operational, and technical functions.

• Exceptional communication and relationship-building skills, with the ability to establish credibility at all organizational levels.

• A proactive and independent work style, comfortable operating in a fast-paced scale-up environment.

• Strong organizational abilities and the capacity to manage multiple priorities at once.

🏝️ Benefits

• High autonomy & ownership: We grant you the freedom to manage your work and trust you to make the best decisions for your projects.

• Top-tier talent: Join a team of industry experts and highly skilled professionals who share your passion for innovation.

• Unlimited growth potential: We support your ambition with ample opportunities for personal and professional development within the company.

• Flexible, remote work: Work from anywhere for up to 30 days, in an environment that values flexibility and work-life balance.

• A supportive culture: You'll be part of a team that encourages, motivates, and celebrates collective success.

• Comprehensive benefits package: We prioritize our people with exceptional benefits that reflect the value you bring.