Customer Success Manager

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Take ownership of a portfolio of accounts to guarantee customer satisfaction, retention, and growth.

• Establish and maintain relationships with key stakeholders, acting as a trusted advisor.

• Evaluate account health scores and proactively work to enhance them.

• Recognize account risks and spearhead mitigation strategies with customer stakeholders.

• Facilitate regular check-ins, Quarterly Business Reviews, and strategic discussions with customers.

• Create and implement customer success plans aligned with their objectives.

• Aid in retention efforts while identifying opportunities for expansion and upselling.

• Advocate for the customer within the organization and provide insights to the Product team to shape roadmap decisions.

⛳️ Requirements

• A Bachelor's degree or higher.

• 2–3 years of experience in Customer Success or key account management.

• Exceptional proficiency in both written and spoken English.

• Ability to communicate effectively and guide conversations while knowing when to listen.

• A commercial mindset with a strong passion for negotiating favorable outcomes.

• A customer-centric approach with the capability to uncover underlying customer needs.

• A passion for HR technology and familiarity with current trends in the industry is a plus.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and career advancement.

• Flexible work arrangements including remote work options.

• A vibrant and inclusive company culture focused on employee well-being.