Customer Success Manager

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Take charge of a portfolio of accounts, ensuring exceptional levels of customer satisfaction, retention, and growth.

• Foster and maintain robust relationships with key stakeholders, serving as a trusted advisor to assist customers in achieving their business objectives.

• Analyze account health scores objectively and proactively implement measures to enhance them, thereby maximizing customer retention.

• Detect potential risks within accounts early and spearhead mitigation strategies in partnership with customer stakeholders.

• Conduct regular check-ins, Quarterly Business Reviews (QBRs), and strategic conversations with customers.

• Create and implement strategic success plans customized to each customer’s goals and use cases, facilitating retention and uncovering opportunities for account expansion and upselling.

• Serve as the voice of the customer within the organization, providing insights to Product and influencing roadmap decisions.

⛳️ Requirements

• A bachelor’s degree or higher is required.

• A minimum of 2 years of experience in Customer Success or related account management roles.

• Outstanding communication skills, with strong proficiency in English, allowing for clear and goal-oriented communication that leaves no ambiguity.

• Ability to lead discussions while also recognizing when to listen effectively.

• A strong enthusiasm for negotiating optimal outcomes for both external and internal stakeholders.

• Customer-oriented mindset, adept at uncovering the underlying questions and genuinely focused on facilitating customer success.

• A keen interest in HR tech is preferred, with awareness of the latest trends and advancements in the field.

🏝️ Benefits

• Engage in a vibrant and international work environment alongside a committed team.

• Be part of a rapidly growing scale-up where you can make a significant impact from day one.

• Access to a career framework and growth coaching.

• Opportunities for personal development in your preferred direction, as our fast growth leads to many new possibilities emerging quickly.

• Flexible remote working policy.