Customer Success Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Act as the main point of contact for designated customers

• Foster customer relationships and create customized success plans

• Guide onboarding and implementation processes

• Organize, coordinate, and facilitate customer business reviews on a monthly, quarterly, bi-annual, and annual basis

• Track customer health, usage patterns, and engagement metrics

• Spot opportunities for expansion and address potential risks

• Provide continual training, share best practices, and supply enablement resources

• Relay customer feedback, insights, and use cases to sales, product, and engineering teams

• Champion customer advocacy efforts, including the development of case studies, testimonials, and references

• Leverage data-driven insights to convey ROI and business impact to customer stakeholders

⛳️ Requirements

• Bachelor’s degree preferred or equivalent professional experience

• Demonstrated experience in a Customer Success Manager, Account Management, or similar role

• Preferred experience in the SaaS industry

• Commitment to a customer-centric approach and measurable outcomes

• Ability to engage with multiple stakeholders and decision-makers

• Strong analytical skills with the capability to convert data into actionable insights

• Excellent time management and prioritization abilities

• Problem-solving attitude with a strong sense of ownership and meticulous attention to detail

• Familiarity with CRM tools, particularly Salesforce

• Proficient in Microsoft 365 applications

• Exceptional written and verbal communication skills

• Capacity to interpret email tone, communicate professionally, and manage complex, high-stakes discussions and negotiations

• Self-motivated and proactive, with the ability to independently conduct customer check-ins and lead structured business reviews

• Capability to advocate for customers and promote the use of case studies, testimonials, and published success stories

• Bilingual proficiency is an asset

🏝️ Benefits

• Supportive and innovative work environment

• Diverse and inclusive workplace culture

• Equal opportunity employer

• Accommodation support available