Customer Success Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Act as the main point of contact for designated clients

• Develop customer relationships and convert business challenges and goals into customized success strategies

• Facilitate onboarding and implementation sessions to ensure a seamless transition and quick software adoption

• Organize, plan, and conduct structured business reviews with customers on a monthly, quarterly, semi-annual, and annual basis

• Track customer health, usage, and engagement patterns to pinpoint opportunities for growth and address potential risks

• Provide continuous training, share best practices, and offer enablement resources

• Relay customer feedback, insights, and use cases to the sales, product, and engineering teams

• Promote customer advocacy activities, such as case studies, testimonials, and references

• Utilize data-driven insights to communicate ROI and business impact to customer stakeholders

⛳️ Requirements

• Bachelor’s degree preferred or equivalent professional experience

• Demonstrable experience in a Customer Success Manager, Account Management, or similar role

• Experience in SaaS preferred

• Customer-centric mindset with a focus on measurable results

• Proven ability to engage with multiple stakeholders and decision-makers

• Strong analytical capabilities and the ability to turn data into practical insights

• Exceptional time management and prioritization abilities

• Problem-solving attitude, ownership, and meticulous attention to detail

• Familiarity with CRM tools such as Salesforce

• Proficient in Microsoft 365

• Excellent written and verbal communication skills

• Capability to interpret email tone, communicate professionally, and lead complex, high-stakes discussions and negotiations

• Self-motivated and proactive; capable of independently initiating customer check-ins and facilitating structured business reviews

• Ability to advocate for customers and promote the adoption of case studies, testimonials, and published success stories

• Bilingual skills are an advantage

🏝️ Benefits

• Supportive and innovative work environment

• Diverse and inclusive workplace culture

• Equal opportunity employer

• Accommodation available upon request