Customer Success Manager

This is a fully remote position, open to applicants in Romania.

📋 Description

• Take ownership of the account management transition from Sales.

• Cultivate executive-level relationships and pinpoint opportunities for expansion.

• Monitor account health and safeguard renewal revenue.

• Collaborate across departments including Sales, Professional Services, Solutions Consulting, Product, and Support.

• Act as a customer advocate.

• Enhance and refine internal processes, systems, and workflows to boost CSM efficiency.

• Analyze data and deliver actionable insights to inform business decisions.

• Drive accountability towards established KPIs and performance metrics.

• Ensure adherence to company standards and policies.

• Contribute to ARR growth, retention, customer advocacy, account management, and churn prevention.

⛳️ Requirements

• Bachelor's degree in engineering, manufacturing, computer science, or a related field.

• 4-8 years of pertinent experience in customer success, account management, or a similar domain.

• Proven ability to establish executive relationships.

• Experience managing high-value portfolios.

• Capacity to own retention objectives.

• Skill in identifying growth opportunities and addressing account risks.

• Excellent communication and collaboration abilities.

• Capability to work independently in a growing environment.

• Background in manufacturing, engineering, or another technical discipline is preferred.

• A Master’s degree is preferred.

🏝️ Benefits

• Competitive benefits and compensation package.

• Flexible work options available.

• Discretionary Time Off (DTO) policy.

• Global paid parental leave.

• Employee Assistance Program (EAP).