Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a large and varied portfolio of over 200 accounts within the scaled segment, striking a balance between efficiency and personalized customer interaction.

• Propel renewals by utilizing usage data and automation to evaluate risk and the likelihood of renewal across a substantial book of business.

• Navigate intricate customer landscapes to identify expansion prospects across various business units and stakeholders.

• Provide a consistent and scalable customer experience by utilizing playbooks, automation, and data signals to pinpoint risk and growth opportunities.

• Collaborate across departments with Sales, Product, and Support to amplify the customer perspective and influence product strategy.

• Report to the Senior Manager of Customer Success.

⛳️ Requirements

• 2–3+ years of experience in Customer Success, Account Management, Renewals, or Sales within a SaaS/PLG environment.

• Demonstrated history of owning and driving renewals within a high-volume book of business.

• Experience in assisting customers with multi-team or multi-product usage.

• Proficient in analyzing customer data to achieve strategic outcomes and identify trends.

• Familiarity with Salesforce, Gainsight, DocuSign, and other customer success platforms.

• Ability to maintain internal systems accurately and up-to-date across a high-volume book of business.

• Capable of working independently on most customer scenarios while effectively collaborating with cross-functional teams.

• Exceptional communication abilities and strong business insight.

• Authorized to work legally in the United States of America.

• Calendly does not provide immigration sponsorship at this time.

🏝️ Benefits

• Equity awards for all full-time employees working 30+ hours/week.

• Competitive benefits package.

• Eligibility for the Sales Incentive program for qualified Sales employees.

• Occasional travel for company events, team collaboration, or offsite activities.