Customer Success Manager

This is a fully remote position, open to applicants in Alabama, +18 more states.

📋 Description

• Act as the main liaison for schools during their Book Blast experience, from the initial onboarding phase through to renewal.

• Establish and maintain strong, long-lasting relationships with school leaders through tailored outreach and proactive issue resolution.

• Execute retention strategies aimed at maximizing renewals and boosting engagement.

• Leverage data-driven insights to demonstrate program effectiveness and encourage future participation.

• Ensure seamless transitions for new schools from the sales phase to customer success.

• Collaborate with the Regional VP to align on client requirements and retention initiatives.

• Provide valuable customer insights, feedback on program improvements, and identify growth opportunities for leadership and marketing teams.

• Design and implement engagement strategies that enhance participation and event outcomes.

• Assist the Regional VP with calendar organization, communication, and project management.

• Identify friction points in the customer journey and enhance processes accordingly.

• Keep well-organized records of client accounts, communications, and results.

• Engage in continuous training and coaching opportunities.

• Solicit and compile testimonials, referrals, and client advocacy.

⛳️ Requirements

• Demonstrated experience in customer success, account management, sales support, or similar roles.

• Excellent communication, relationship-building, and problem-solving abilities.

• A customer-focused mindset with a dedication to delivering exceptional experiences and fostering long-term loyalty.

• Highly organized, detail-oriented, and adept at managing multiple tasks effectively.

• Energetic and enthusiastic, with a passion for books and a desire to share that enthusiasm with clients.

• Comfortable working independently in a remote setting.

• Ability to lift up to 10 pounds occasionally.

• Must reside in one of the specified states: Alabama, Arizona, California, Colorado, Delaware, Florida, Georgia, Iowa, Illinois, Indiana, Kentucky, Maryland, Missouri, North Carolina, Nebraska, Nevada, New York, Ohio, Pennsylvania, South Carolina, Tennessee, or Texas.

🏝️ Benefits

• 401(k)

• Dental insurance

• Vision insurance

• Health insurance

• Wellness program and discounts for the Calm app & One Pass Select

• Flexible Spending Account/Health Savings Account/Dependent Care FSA

• Supplemental benefits (critical illness, accident, & hospital indemnity)

• Employee Assistance Program

• Monthly internet stipend

• Company-paid life insurance with buy-up option

• Company-paid short-term & long-term disability insurance

• 13 paid holidays throughout the year

• Paid Time Off

• Paid Volunteer Time Off

• Remote work opportunity

• Cultural connections, including our Quarterly Book Club

• Performance Bonuses awarded seasonally