Customer Success Manager

This is a fully remote position, open to applicants in New York.

📋 Description

• Oversee the onboarding experience for new clients through a proactive strategy.

• Foster customer adoption, loyalty, and growth by optimizing product value and return on investment (ROI).

• Develop and enhance internal Customer Success procedures and methodologies.

• Execute growth initiatives and conduct Executive Business Reviews with customers and leadership.

• Ensure customer well-being by introducing pertinent product features.

• Educate champions and their teams on product value while identifying use cases.

• Demonstrate product value to executives and decision-makers, engaging key stakeholders.

• Establish relationships with executive decision-makers within customer organizations.

• Advocate for customer needs within internal cross-functional teams.

• Collaborate with product, sales, and support teams.

• Assume responsibility for delivering customer value and fulfilling customer objectives.

⛳️ Requirements

• Minimum of 4 years of experience in Enterprise Customer Success Management (CSM) or Enterprise Account Management.

• At least 3 years of experience in Security/SecOps.

• Strong communication skills in English, both written and verbal, including presentations.

• A minimum of 4 years of experience in startup environments.

• Proven experience in managing upselling, renewals, and cross-selling.

• Experience interacting with technical customers.

• Background in working with executives.

• Ability to convey technical concepts clearly and recognize patterns in customer experiences.

• Capability to effectively communicate business value and create growth opportunities.

• Preferred: 1+ years of experience in Managed Security Service Provider (MSSP) roles.

• Preferred: Experience with REST API and JSON.

• Preferred: 1+ years of coding experience in Python, Bash, or similar languages.

🏝️ Benefits

• Variable Compensation (where applicable)