Customer Success Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Build, enhance, and sustain existing customer relationships.

• Introduce new features and services while providing user training.

• Hold regular meetings with customers to collect feedback.

• Design and execute logistics projects tailored to specific customer needs.

• Assist in the creation and rollout of new features and services.

⛳️ Requirements

• Proven experience in B2B sales, preferably within a start-up, logistics, or construction sector.

• Strong analytical skills to assess customer activities and formulate actionable strategies.

• Organized, self-sufficient, and effective communicator who thrives in a team environment.

• Proficient in German (both written and spoken) and possess basic English skills.

• Valid Class B driving license and a readiness to travel throughout Germany.

🏝️ Benefits

• Primarily remote work, with no mandatory office attendance.

• Immediate responsibility and independence in your role.

• Access to high-quality IT equipment of your choice and the opportunity to use modern tools.

• Comprehensive onboarding process and ongoing feedback.

• A supportive, positive entrepreneurial culture with a focus on teamwork, free from egos and politics.

• Direct collaboration with a skilled and cohesive founding team.