Customer Success Manager

This is a fully remote position, open to applicants in Rhode Island.

📋 Description

• Transition a new MagicBlocks client from “we just signed” to “this is converting leads better than any representative we've ever had.”

• Facilitate onboarding, optimize performance, and maintain the ongoing relationship post-launch.

• Manage a portfolio of clients in regulated, high-stakes sectors.

• Conduct the kickoff, collect content, oversee CRM integration, and swiftly set up the agent.

• Maintain a portfolio of accounts after launch, ensuring their health and conducting quarterly business reviews.

• Identify where qualification is faltering and make necessary adjustments.

• Establish a feedback loop between customer requirements and product development.

⛳️ Requirements

• 3–5 years of experience in customer success or onboarding within a B2B SaaS company.

• You have managed a book of business and understand what success looks like.

• Experience with a sales-driven product is required.

• Recognize that customers pay for outcomes rather than features, measuring your success by their results.

• Ability to analyze conversations and diagnose issues effectively.

• Experience in creating support workflows, sales playbooks, or conversation flows, even in past roles, is preferred.

• Proficiency with a CRM and integrations; experience with HighLevel, HubSpot, or Salesforce is a plus.

• Extra credit if you have assisted in implementing Twilio or Calendly integrations.

• Strong writing skills for customer communications, internal updates, and QBR presentations.

• Ability to remain calm under pressure.

🏝️ Benefits

• Health, dental, and vision insurance.

• Life and disability insurance.

• 10 personal/sick days per year (available immediately).

• 3 weeks of vacation per year (accrued per pay period).

• 401(k).