Customer Success Manager

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Act as the main point of contact for all designated clients

• Timely and professionally manage and respond to client emails

• Follow up on ongoing projects with both clients and the internal fulfillment team

• Conduct client calls, including onboarding sessions, regular check-ins, and project updates

• Oversee the onboarding process for new clients to ensure a seamless and positive experience

• Actively identify client needs and address potential issues proactively before they escalate

• Participate in internal team meetings twice a week

• Work closely with the CEO, Fulfillment, and Marketing teams

• Prioritize client relationships based on urgency and strategic significance

⛳️ Requirements

• 3–5 years of experience in Customer Success, Account Management, or Client Services

• Demonstrated ability to manage multiple client accounts concurrently with exceptional organizational skills

• Strong written and verbal communication abilities — adept at handling challenging conversations with assurance

• High level of accountability and follow-through — committed to delivering on promises

• Capability to work independently without the need for constant supervision or follow-ups

• Comfortable in a fast-paced, dynamic environment where priorities may change rapidly

• Experience in marketing agencies or a B2B service environment is an advantage

• Availability to work from 7:00 AM to 4:00 PM Pacific Time

🏝️ Benefits

• Competitive salary and performance-based bonuses

• Comprehensive health benefits including medical, dental, and vision coverage

• Opportunities for professional development and career advancement

• Flexible work environment with the option for remote work

• Generous paid time off and holiday schedule