Customer Success Manager

This is a fully remote position, open to applicants in France.

📋 Description

• In the role of Customer Success Manager, your objective is to secure renewals by driving sustainable product adoption and generating measurable business value.

• You will take charge of the customer journey, overseeing everything from onboarding to renewal.

• Your responsibilities include managing account health, realizing value, and ensuring readiness for renewal.

• Onboarding and initial adoption: Facilitate customer onboarding by utilizing product-led self-service resources.

⛳️ Requirements

• A minimum of 2 years' experience in Customer Success, Account Management, or another client-facing role within B2B SaaS, and/or extensive experience in recruitment and HR projects (agency, IT services, ESN, etc.).

• Strong capability to structure onboarding processes and design comprehensive long-term customer journeys (including cadence, processes, and playbooks).

• High comfort level with usage data and customer health KPIs (such as health scores, engagement metrics, and risk signals).

• Exceptional skills in stakeholder management and communication (with clients as well as internal Sales/CS/Product teams).

• Proficient in English at a professional working level is essential (given the international team).

🏝️ Benefits

• Meal vouchers: Swile card valued at €10 for each working day.

• Health insurance: Coverage provided by Alan.

• Savings & profit-sharing: Employee savings and profit-sharing scheme available.

• Well-being: Financial support for sports activities, gift vouchers, and access to an employee benefits platform.

• Coworking: Eligibility for access to shared workspaces up to 6 times per month through Worklib.

• Team life: A strong company culture with three retreats annually to foster team bonding.

• Parenthood: Collaboration with Choisir ma Crèche to assist you in finding childcare options throughout France.