This is a fully remote position, open to applicants in Texas.

📋 Description

• Facilitate onboarding sessions, educate customers on platform functionalities, and prepare them for sustained success.

• Cultivate strong relationships within a portfolio of accounts.

• Collaborate with the Sales team during the pre-sales phase to aid in proof-of-concept evaluations.

• Manage the renewal process for your assigned accounts.

• Conduct regular assessments to evaluate performance, uncover risks, and identify opportunities.

• Leverage AI tools to enhance and expand your portfolio.

• Collaborate with Product, Sales, and Support teams to advocate for customer needs.

⛳️ Requirements

• Bachelor's degree (preferably in a related field) or equivalent work experience relative to a minimum high school/GED diploma.

• Over 3 years of experience in Customer Success, Account Management, or a comparable customer-facing position.

• Experience in software/SaaS industry.

• Strong proficiency in Microsoft Office applications.

• Previous experience in a startup or small business environment is highly preferred.

🏝️ Benefits

• Competitive salary and benefits package, including bonuses.

• 401(k) retirement plan.

• Educational assistance programs.

• Company vehicle.

• Work environment demonstrating a commitment to employee well-being.