This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a portfolio of valuable and high-potential customer accounts.

• Take ownership of renewals and create proactive renewal strategies.

• Spot and drive growth opportunities within your designated accounts.

• Conduct regular business reviews and strategic success planning sessions.

• Monitor customer health and take proactive measures to reduce churn risk.

• Collaborate with Product, Support, Sales, and Implementation teams to ensure an outstanding customer experience.

• Keep customer data and account plans accurate using CRM and customer success tools.

• Leverage AI and analytics to uncover trends, prioritize tasks, and enhance customer outcomes.

⛳️ Requirements

• Over 3 years of experience in Customer Success, Account Management, or a related B2B SaaS customer-facing role.

• Proven experience in managing renewals and building executive customer relationships.

• Excellent communication, presentation, and problem-solving abilities.

• Capacity to handle multiple priorities in a dynamic environment.

• Experience with hospitality technology, PMS, or hotel software is advantageous.

• Proficient in utilizing AI to enhance productivity and decision-making.

• Flourish in fast-paced, entrepreneurial settings.

🏝️ Benefits

• Annual bonus

• Employer-paid benefits

• L&D stipend

• Incentive pay for eligible roles