Customer Success Manager

This is a fully remote position, open to applicants in France.

📋 Description

• As a trusted advisor for Aras subscribers, you will be responsible for promoting the adoption, business outcomes, and long-term value realization of the Aras Innovator platform.

• You will lead efforts to enhance subscriber adoption by leveraging your expertise in PLM, manufacturing, and enterprise applications to ensure successful deployment and usage of Aras Innovator.

• Coaching subscribers on PLM best practices and performing regular health checks and benchmarks will be part of your role.

• You will facilitate support escalations when necessary to keep subscribers on track.

• Partnering with subscribers and prospects to define their desired business outcomes and to identify both realized and potential value from their PLM deployments will be essential.

• Building trusted relationships with key stakeholders within subscriber accounts and conducting regular business reviews to assess progress toward objectives is crucial.

• You will assist in renewal activities and identify opportunities for expansion in collaboration with Sales and other Aras teams.

• Contributing to the renewal strategy and expansion planning for accounts in your region will be part of your responsibilities.

• Developing tools, templates, and best practices that facilitate subscriber success with Aras Innovator is expected.

• You will collaborate cross-functionally with Sales, Marketing, and Professional Services to guarantee a seamless customer experience.

⛳️ Requirements

• A Bachelor’s or Master’s degree in Engineering or a related field is required.

• You should have over 5 years of experience in customer success, service delivery, or sales roles supporting enterprise customers.

• Experience with Product Lifecycle Management (PLM) software or a similar industry is necessary.

• A background in the manufacturing industry and knowledge of product development best practices are essential.

• Demonstrated experience in supporting large, global, or enterprise customers is required.

• A strong understanding of PLM adoption outcomes, value realization, and business impact is crucial.

• Financial acumen with the ability to evaluate and communicate business value is expected.

• Familiarity with SaaS customer lifecycle management and recurring revenue models is necessary.

• Excellent written and verbal communication skills are a must.

• Fluency in both English and French is required.

• Willingness to travel up to 20% is necessary.

🏝️ Benefits

• N/A