Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and foster robust relationships across a portfolio of accounts, including multiple connections with decision-makers and stakeholders.

• Craft and document customized client success strategies for designated accounts.

• Conduct regular business reviews to evaluate progress and ensure customers achieve their desired outcomes.

• Identify growth opportunities and collaborate with Sales to implement them.

• Advise customers on strategic initiatives and upcoming product launches.

• Recognize opportunities for account expansion.

• Take ownership of retention objectives within the designated client base.

• Maintain a comprehensive understanding of ApartmentIQ’s product offerings and articulate product signals.

• Clarify data sourcing, validation, inquiries, and discrepancies to clients.

• Adapt discussions to suit various buyer personas in marketing, operations, revenue management, and asset management.

• Collaborate with Product, Support, and Marketing on product roadmaps and customer communication strategies.

• Keep detailed, accurate, and current customer information in the CRM.

⛳️ Requirements

• Minimum of 4 years in Customer Success Management.

• Experience in the multifamily sector is preferred.

• Familiarity with SaaS products is preferred.

• Demonstrated success in meeting monthly performance benchmarks and metrics.

• Comfortable working in a multi-product, technically intricate environment.

• Previous experience with data-intensive or analytics-driven SaaS platforms is preferred.

• Excellent communication skills with the ability to navigate complex, multi-persona relationships.

• Self-motivated, coachable, and driven by a growth mindset.

• Proven ability to create exceptional customer experiences across a demanding, high-touch client portfolio.

• Collaborative team member who actively contributes to the broader Customer Success organization.

• Bachelor’s degree or higher is required.

• Must have authorization to work for any employer in the U.S.; no employment visa sponsorship or transfer of sponsorship is available.

🏝️ Benefits

• Flexible vacation policy.

• Dedicated paid parental leave.

• Medical, Dental, and Vision insurance plans available for you and your family.

• 100% company-covered Short-Term Disability insurance.

• 100% company-covered Long-Term Disability insurance.

• 100% company-covered Basic Life Insurance.

• Supplemental insurance options.

• Specialized pet insurance coverage.

• 401k Program.

• Flexibility for remote work.

• In-person offsite events.