Customer Success Manager

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Ensure the success of our customers utilizing AeroCloud’s airport technology solutions.

• Serve as the main point of contact between AeroCloud and our clients.

• Offer expert advice, support, and training to enable customers to maximize the value of our products.

• Assist in onboarding new clients while understanding their specific needs.

• Track customer progress and proactively resolve any issues to guarantee satisfaction and retention.

• Work closely with sales, product, and support teams to ensure a smooth customer experience.

• Foster customer loyalty and promote long-term success.

⛳️ Requirements

• 2 - 4 years of experience as a Customer Success Manager, preferably in an early-stage startup.

• Naturally driven and proactive, with experience managing enterprise and strategic-level customers.

• Possess a growth mindset, motivated by solving complex customer challenges.

• Proven experience in managing and consistently reaching commercial targets through expansion and renewals.

• Familiarity with handling complex, multi-geographical customer accounts.

• Exceptional communication and presentation skills, both verbal and written.

• Dedicated to continuously enhancing the customer experience and providing feedback for improvement at AeroCloud.

• Skilled in relationship building, with experience in developing strong connections with C-level executives and key stakeholders.

• Experience collaborating cross-functionally with internal teams (commercial, product, support, marketing).

• Willingness to travel internationally when necessary to meet customers face-to-face.

• Proficiency in a second language (French, Spanish, Portuguese, or other European languages) is a plus.

🏝️ Benefits

• Competitive salary.

• Best-in-class Share / Equity Scheme.

• 20 days of annual leave plus statutory holidays.

• Enjoy your birthday off work on us as well.

• Extensive upskilling and training opportunities.

• 401k scheme (employee-only contributions).

• Company-funded health insurance.

• Company-funded dental and vision insurance.