Customer Success Manager

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Comprehend customer profiles to provide a thorough and tailored experience.

• Address problem resolution and promote revenue growth within your portfolio.

• Cultivate long-lasting relationships by delivering exceptional service with an emphasis on minimizing churn.

• Assist in commercial initiatives, events, and fulfill requests from other departments concerning your client portfolio.

• Attain mastery of the solutions portfolio.

⛳️ Requirements

• Bachelor’s degree in Technology (either completed or in progress) or a related discipline.

• Technical expertise in IT infrastructure.

• Experience in managing a client portfolio within the technology industry.

• Proficiency in systems such as Microsoft 365 and CRM platforms.

• Prior experience in roles such as Account Manager, Customer Success, Account Executive, similar positions, or technical roles in technology.

• Ongoing education on products, obtaining free ManageEngine certifications, and engaging in offered training sessions.

• A proactive and analytical mindset, integrating consultative communication, process orientation, and adaptability to dynamic situations to meet targets.

🏝️ Benefits

• Compensation package to be negotiated, along with uncapped commission.

• Remote work option with the requirement for travel, client visits, and participation in events.

• Access to WellHub (Gympass).

• Complimentary access to ManageEngine training and certifications.

• A work environment rich in learning opportunities, purpose, and autonomy.