Customer Success Manager – APAC

This is a fully remote position, open to applicants in Indonesia.

📋 Description

• Gain an in-depth understanding of Canary’s offerings, both existing and upcoming, to effectively convey their value and impact to clients.

• Oversee every facet of the onboarding process, which includes gathering client requirements, facilitating webinars, and completing initial account setups to ensure a seamless and efficient launch.

• Collaborate with clients to comprehend their objectives, showcase how Canary’s solutions meet their needs, and reduce time-to-value.

• Develop and sustain robust relationships with key stakeholders, pinpointing pain points and growth opportunities. Work alongside Sales to secure expansion opportunities and relay client feedback to shape the product roadmap.

• Manage a portfolio of business and proactively seek growth opportunities, collaborating with Sales to broaden the business scope.

• Serve as a trusted advisor, addressing and resolving client challenges while ensuring alignment with Canary’s objectives.

⛳️ Requirements

• Bachelor’s degree.

• 3–5 years of experience in Customer Success within a SaaS environment.

• Demonstrated success in onboarding clients through complex technical challenges.

• Strong organizational and time-management skills to effectively handle a large portfolio of Mid-Market accounts.

• Outstanding communication skills, capable of establishing trust and rapport with a diverse range of stakeholders.

• Analytical mindset to evaluate client needs and create scalable processes.

• Team-oriented, skilled in collaborating with cross-functional teams including Product, Marketing, Sales, and Operations.

• Confidence, charisma, and the ability to capitalize on opportunities to foster growth and success.

• Proficiency with technology and adaptability to fast-paced environments.

• Familiarity with hospitality technology is advantageous.

• Proficiency in English is required.

• Proficiency in Thai is preferred.

🏝️ Benefits

• Canary Days: We prioritize ensuring that our team has the opportunity to recharge. Each month, we offer company-wide days off to guarantee at least one extended weekend or day off.

• Self Improvement Club: Monthly meetings allow team members to share their personal goals. Each participant receives a budget for any purchases that assist in achieving these goals.

• Professional Development Chats: We allocate a budget to facilitate cross-functional professional development discussions throughout the organization.

• Travel Reimbursement: Team members can visit our offices in New York, San Francisco, or Dallas at their convenience, and receive a travel stipend for doing so. Spend time collaborating with the team in their office while exploring a new city!

• Personal Travel Reimbursement: If you stay at a hotel partnered with Canary, we provide a credit towards your stay.