Customer Success Manager – AI Platform / Consulting Clients

This is a fully remote position, open to applicants in Germany.

📋 Description

• You will lead organized onboarding processes for customers.

• You will assess business models, frameworks, and existing materials (such as courses, PDFs, and processes).

• You will convert this knowledge into well-crafted AI platform architectures.

• You will establish frameworks for sales, marketing, and delivery in collaboration with the customer.

• You will assist in the operational implementation of platforms, culminating in a handover to the customer.

• You will design role prompts, system prompts, and use-case prompts.

• You will create reusable prompt standards and release them.

• You will evaluate and manage the quality of prompt outputs.

• You will conduct training sessions, enablement calls, and demonstrations.

• You will provide guidance on the optimal daily utilization of the platform.

• You will identify potential usage barriers early and take proactive measures to address them.

• You will support existing customers through regular strategy and status meetings.

• You will recognize churn risks early based on usage and engagement metrics.

• You will actively support new releases, add-ons, and extensions.

• You will relay structured customer feedback to product development teams.

• You will assist sales and marketing with complex use cases and flagship projects (such as case studies, showcases, and testimonials).

• You will maintain and enhance Customer Success processes within the CRM.

• You will work on playbooks, automations, and lifecycle workflows.

• You will address more complex support or architectural inquiries.

• You will serve as an escalation point for technical Customer Success issues.

⛳️ Requirements

• Proven experience in Customer Success or working with SaaS/platform clients.

• A structured, proactive approach along with strong communication skills.

• Technical proficiency, especially regarding AI, automation, and platform architectures.

• Ideally, some experience with Prompt Engineering, RAG, or AI tools.

• Familiarity with CRM systems (such as HubSpot) and digital Customer Success processes.

• A passion for customer interaction, strategic thinking, and operational execution.

🏝️ Benefits

• Remote-first: Enjoy the flexibility of working 100% remotely, provided you are based in Germany.

• Team spirit & ownership: Benefit from direct access to management and take on responsibilities from day one.

• Structure & scaling: Play an active role in scaling our Customer Success function.

• Work on AI: Contribute to one of the most significant technology topics of the decade.