Customer Success Lead

This is a fully remote position, open to applicants in North America.

📋 Description

• The Customer Success and Support Lead acts as a seasoned individual contributor within a team, with the goal of enhancing your leadership, guidance, and mentoring capabilities.

• You will take charge of fostering customer engagement and managing requirements with minimal supervision.

• In this position, you will contribute to long-term program objectives by connecting technical teams with end-users, ensuring a smooth onboarding experience and a strong support framework.

• You will leverage your influential skills to mentor junior team members and promote process enhancements throughout the program.

• Oversee the comprehensive user onboarding process. Identify key touchpoints from the initial technical discovery phase to post-onboarding support, guaranteeing users receive assistance throughout their journey.

⛳️ Requirements

• A Bachelor's degree in a relevant field along with a minimum of 8 years of relevant experience, or a Master's degree accompanied by 6 years of experience.

• Significant experience in customer-facing positions with a demonstrated ability to engage in regular user outreach and address complex issues effectively.

• Capability to learn and articulate technical concepts related to data warehousing and data analytics to non-technical audiences.

• A proven "growth mindset" with experience in identifying friction points and implementing more efficient workflows.

• Established ability to juggle multiple high-priority tasks concurrently, including platform management, onboarding, and recurring program activities.

• Extensive familiarity with industry standards, requirements management tools, and support ticket systems.

🏝️ Benefits

• Company-subsidized health, dental, and vision insurance

• Flexible PTO

• 401K with employer match

• Paid parental leave after one year of service

• Employee Assistance Program