Customer Success Executive – Weekend, US Hours

This is a fully remote position, open to applicants in Hong Kong.

📋 Description

• Transform pre-sales inquiries into clients by offering clear explanations, tailored suggestions, and product recommendations.

• Engage with pre-sales inquiries and cultivate relationships with potential leads.

• Provide support to existing customers via chat and email by understanding their issues and delivering solutions in line with company guidelines.

• Keep product knowledge current and comprehensive.

• Relay customer feedback and pinpoint core issues across internal teams to facilitate product enhancements.

• Escalate pertinent issues to management or relevant cross-team stakeholders.

• Utilize Gorgias, Google Sheets, Slack, internal systems, and collaboration tools to assist customers.

• Aid in general administrative tasks and handle ad-hoc duties assigned by the direct manager.

⛳️ Requirements

• Availability to work 5 days a week, including Saturday, Sunday, and Monday, or as directed by the manager.

• Proven experience in a pre-sales or sales support capacity, ideally within eCommerce or direct-to-consumer sectors.

• Results-oriented mindset with a focus on achieving sales and conversion objectives.

• Strong problem-solving abilities and conflict-resolution skills.

• Capability to understand and communicate constantly evolving product information.

• Excellent verbal and written communication skills.

• Proficiency in English is required.

• Knowledge of Cantonese and Mandarin is advantageous.

• High emotional intelligence and the ability to maintain professionalism during challenging customer interactions.

• Proactive approach, strong sense of responsibility, and readiness to exceed defined roles in a startup setting.

• Preferably, previous experience with Amazon, TikTok, or messaging platforms for sales and customer support.

• Experience in eCommerce, health, wellness, or technology sectors is highly preferred.

• Mandatory active and fluent daily use of AI tools.

• Candidates shortlisted for consideration must complete a role-specific assignment that exceeds a Claude-generated baseline.

🏝️ Benefits

• Opportunity to advance with Prenetics.

• A collaborative work environment that encourages creative problem-solving.

• Potential for career development and growth alongside the company.