Customer Success Executive – Technical, AI & Data-Enabled CX

This is a fully remote position, open to applicants in India.

📋 Description

• Serve as the main point of contact for designated clients

• Implement strategies for onboarding, customer adoption, and retention

• Provide proactive assistance rather than just responding to support tickets

• Diagnose product issues utilizing SQL queries, logs, and system diagnostics

• Utilize Power BI and dashboards to monitor customer health and usage trends

• Employ and implement AI tools and agents to enhance support efficiency

• Consistently refine support workflows and customer experience processes

⛳️ Requirements

• Bachelor's degree in any field (Technical background is advantageous)

• Familiarity with Python or basic scripting

• Experience with AI agent deployment and chatbot workflows

• Understanding of CRM platforms (such as Zoho, Salesforce, HubSpot)

• Previous experience in B2B SaaS or technology-driven services

🏝️ Benefits

• Performance-based incentives (dependent on role and interview)

• Provident Fund / Employee State Insurance according to Indian labor regulations