Customer Success Executive – Non-Technical

This is a fully remote position, open to applicants in India.

📋 Description

• Take ownership of and oversee designated customer accounts (both Domestic & International).

• Ensure that no issues remain unresolved for an extended period by adhering to strict SLA guidelines.

• Enhance CSAT and NPS results through proactive engagement strategies.

• Maintain high standards of business communication, both written and verbal.

• Facilitate customer onboarding sessions and promote product usage.

• Generate and distribute customer reports and insights to Customer Success Managers.

• Assist in renewal preparations by delivering value and maintaining engagement.

• Create and manage a knowledge base and product support documentation.

• Address escalations and coordinate with cross-functional teams.

• Consistently meet KPIs and KRAs.

⛳️ Requirements

• Minimum Educational Qualification: Graduate (Non-Law background is essential).

• Strong proficiency in English and at least one Indian regional language.

• Previous experience in Customer Success, Support, or Account Management is preferred (internship experience is acceptable for freshers).

• Essential working knowledge of: ChatGPT, Google LM, or similar AI tools.

• Capable of: Drafting professional communications, creating knowledge base content, and assisting with structured troubleshooting.

🏝️ Benefits

• Performance-linked incentives (subject to role and interview outcomes).

• PF / ESIC in accordance with Indian labor regulations.