Customer Success Executive

This is a fully remote position, open to applicants in Poland.

📋 Description

• Sustain and enhance long-term relationships with key customers in the Corporate & Enterprise segment.

• Function as a trusted advisor for assigned accounts, engaging with stakeholders at various levels, including C-suite executives.

• Oversee and evaluate delivery processes in implementation projects for Corporate & Enterprise clients, identifying potential issues early to avert delivery and launch complications.

• Assist customers in attaining their desired outcomes through product consulting, value realization, and ensuring high ROI.

• Expand the customer portfolio through zero churn and proactive cross-selling and upselling strategies.

⛳️ Requirements

• A minimum of 5 years of experience working with global Enterprise or Corporate segment clients;

• Proficiency in English — both spoken and written, with an aptitude for executive-level communication.

• Familiarity with CRM / ERP / Core systems / Low Code/No Code solutions / other corporate software;

• Experience in managing or supervising software implementation projects or customizing corporate software;

• Strong customer-centric communication and presentation abilities.

• Commercial insight, including negotiation and renewal management skills.

• Exceptional time management and efficiency capabilities.

🏝️ Benefits

• Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.

• Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.

• Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.

• Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.

• Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.