Customer Success Engineer – YouTrack, German speaking

This is a fully remote position, open to applicants in Germany.

📋 Description

• Offer technical expertise and pre-sales engineering support to prospective clients.

• Conduct onboarding sessions for new clients and provide technical training for current users.

• Create essential sales, demonstration, and promotional materials for YouTrack and modify existing demo setups for tailored use cases.

• Oversee existing major accounts and proactively work to maintain and enhance these relationships.

• Serve as a bridge between customers and the product development team.

• Identify potential partners and collaborate with current ones to enhance their YouTrack deployment capabilities.

⛳️ Requirements

• Possess at least three years of customer-facing experience in project management, software development, or a related field.

• Demonstrate fluency in both spoken and written English.

• Exhibit professional proficiency in both spoken and written German.

• Have strong interpersonal communication skills, both in verbal and written formats.

• Be comfortable delivering both in-person and remote presentations, facilitating Q&A sessions, and performing product demonstrations.

• Hold a technical background, with experience in developer tools and practical knowledge in software development, QA, system administration, release automation, or a similar domain.

• Ability to work effectively and independently within a distributed team environment.

• Show a proven ability to build and nurture relationships in the B2B sector.

🏝️ Benefits

• We are an equal opportunity employer.

• Open and inclusive workplace.