Customer Success Engineer

This is a fully remote position, open to applicants in Poland.

📋 Description

• Serve as the main technical partner for major clients, facilitating onboarding and technical empowerment.

• Create, implement, and refine customized customer strategies to enhance ROI.

• Build strong connections with key technical stakeholders and assist them throughout the implementation process.

• Lead and perform hands-on Proof of Concepts (POCs) for new features while identifying opportunities for expansion.

• Guarantee a top-notch onboarding experience and remove initial obstacles to ensure long-term operational success.

• Track usage analytics and adoption trends, implementing strategies for course correction as necessary.

• Develop high-quality, self-service resources and establish automated onboarding workflows.

⛳️ Requirements

• Over 3 years of experience in a technical, customer-facing position such as a Customer Success Engineer, Technical Account Manager (TAM), or Solutions Engineer.

• Extensive industry expertise in at least one of the following areas: SaaS infrastructure, cloud solutions (AWS, Azure, GCP), observability technologies (logs, metrics, traces), or advanced data architecture.

• Exceptional capability to lead advanced technical workshops, mentor engineering teams, manage high-stakes discussions, and resolve technical conflicts.

• Excellent written and verbal communication skills in English.

• A proactive, self-motivated attitude with an entrepreneurial spirit.

• A BA/BSc degree in computer science, software engineering, or equivalent hands-on experience.

🏝️ Benefits

• Remote work flexibility for residents located anywhere in Poland.

• Compliance with requirements for a valid Blue Card (or appropriate legal right to work/reside in Poland).

• Full compliance with all local tax registration and mandatory reporting regulations.