Customer Success Engineer

This is a fully remote position, open to applicants in Indonesia.

📋 Description

• Serve as a Darktrace and security authority and advisor to clients.

• Cultivate and maintain in-depth, practical knowledge of the Darktrace solution.

• Perform deployment discovery and architecture design assessments for current clients.

• Strive for and uphold relevant Darktrace certifications.

• Offer consultative advice to clients regarding cybersecurity priorities and initiatives.

• Collaborate with clients to understand their priorities and align them with technical solutions.

• Document and leverage the value statements and requirements of Darktrace clients.

• Employ strong, respectful communication to build effective relationships with customers, partners, colleagues, and internal teams.

• Keep organized documentation, manage account administration, and update internal systems.

• Mentor and provide guidance to CSE team members in areas of expertise.

⛳️ Requirements

• Minimum of 2 years of experience in a relevant role, preferably within the cybersecurity sector (e.g., Customer Success Engineering, Technical Account Management, etc).

• In-depth understanding of both on-premise and cloud networking (AWS, Azure, GCP).

• Experience in the cybersecurity field is preferred.

• Additional experience in one or more of the following areas is also advantageous: Email Security; Incident Response; Cloud Security Architecture.

• Confident and polished communicator with a demonstrated ability to foster enduring, essential business relationships.

🏝️ Benefits

• Health insurance

• Professional development opportunities

• Remote work options