Customer Success Coordinator I

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Assume complete responsibility for the regional account portfolio, ensuring client retention, account health, and the implementation of a consultative strategy.

• Create and implement tailored success plans for each client.

• Operate in a consultative capacity to discover growth opportunities.

• Spearhead expansion initiatives (upselling and cross-selling).

• Evaluate critical performance metrics of customers.

• Maintain a consistent on-site and consultative presence with clients located in Rio de Janeiro.

⛳️ Requirements

• Demonstrated experience in B2B/Enterprise account management, with a strong emphasis on financial outcomes and client retention.

• Proficient in revenue growth strategies (upselling and cross-selling) and a proven ability to identify business expansion opportunities within the current client base.

• Capable of functioning as a trusted advisor, equipped with data analysis skills to transform metrics into actionable strategies.

• Must be fully available for regular on-site client visits in Rio de Janeiro.

• Comprehensive understanding of customer success metrics and CRM systems (SenseData, Salesforce).

• Valid driver's license (CNH) is required.

🏝️ Benefits

• Health insurance

• Dental insurance

• Complimentary shuttle service from João Dias terminal to Locaweb

• Meal/food allowance

• Childcare assistance

• Life insurance

• WellHub

• Unlimited access to coffee

• On-site massages and workplace exercise classes

• Extended maternity and paternity leave

• Relaxation room equipped with TV, pool table, card games, table tennis, video games, and bean bags

• Day off

• Annual PPR (profit-sharing/performance bonus)

• Wellness and quality-of-life program

• Partnerships with educational and leisure institutions

• Complimentary product offers