Customer Success Consultant

This is a fully remote position, open to applicants in Turkey.

📋 Description

• Actively oversee a portfolio of clients utilizing the GetGoing platform.

• Enhance the revenue of the client's portfolio by transforming customers into advocates.

• Spearhead the onboarding process for new clients with the aim of accelerating speed-to-revenue.

• Assist clients in achieving their desired outcomes through guidance, education, and digital resources.

• Recognize growth and expansion opportunities, and strive to increase client user engagement.

• Collaborate with clients to develop a strategy that aligns with their overall objectives.

• Facilitate communication between GetGoing/BCD Travel and clients.

• Take responsibility for the profitability and organic growth of your client portfolio.

⛳️ Requirements

• Previous experience in client-facing account management within the business travel sector is essential.

• A global perspective with the capability to communicate proactively and build positive business relationships.

• A sales-oriented mindset with a readiness to delve into technical details as necessary.

• Strong analytical abilities and the capacity to propose improvements to processes.

🏝️ Benefits

• Flexible working hours and options for remote work or working from home.

• Opportunities to enhance your skills and advance your career.

• Ample vacation days to help you relax and recharge.

• A compensation package that feels equitable, including tools for mental, physical, and financial wellbeing.

• Exclusive perks and discounts in the travel industry.

• A welcoming work environment that celebrates diversity.