Customer Success Coach – EMEA

This is a fully remote position, open to applicants in Europe.

📋 Description

• Serve as a technical authority in Redzone software and coaching, acting as a valuable resource for clients.

• Travel to various customer sites weekly to provide direction and coaching to teams.

• Conduct success visits to assist customers and enhance their use of Redzone, often discovering ways to quickly re-engage teams.

• Establish strong and trustworthy relationships with senior leaders in the customer base.

• Identify customer needs and influence them to facilitate upselling processes and activities.

• Assist in recognizing retention risks and opportunities for mitigation.

• Provide oversight and support for approximately 100 customers simultaneously.

• Lead regional community networking events.

• Support the broader Coaching Team and assist with customer deployments as required.

⛳️ Requirements

• Proficient Redzone user, knowledgeable in all features and capabilities of the application (Productivity, Compliance, Reliability, Learning).

• Experienced user of analytics.

• Excellent listening skills to comprehend customer needs.

• Strong business acumen to address customer requirements and identify where Redzone can provide value or recommend additional services.

• Familiar with Overall Equipment Effectiveness (OEE) and its components in driving production outcomes and continuous improvement.

• Capable of planning, organizing, and functioning efficiently in a dynamic environment, managing multiple demands from internal teams and customers.

• Proficient in managing multiple projects while taking on various roles.

• Ability to build and sustain strong relationships with customers and internal teams.

• Strong written and verbal communication skills, including the ability to present to diverse audiences.

• Effective time management skills and ability to thrive in a fast-paced, high-growth environment.

• Degree in Engineering, Manufacturing, Business Management and Leadership, or a related field.

• Experience in hands-on manufacturing roles such as Operations Manager, Production Supervisor, or Continuous Improvement Manager, preferably in the food and beverage sector.

• Experience in leading operations and teams within a manufacturing plant setting.

• Familiarity with Programmable Logic Controllers (PLC) is advantageous but not mandatory.

🏝️ Benefits

• Your health and well-being are a priority for us at QAD.

• We offer programs designed to help you achieve a healthy work-life balance.

• Opportunity to be part of a growing business that is entering its next phase of expansion and transformation.

• A collaborative culture filled with intelligent and dedicated individuals who support one another in accomplishing tasks.

• An environment rich in growth and opportunity, where sharing ideas is always encouraged, regardless of position or hierarchy.