Customer Success – Civil Engineering and Architecture

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Provide an exceptional experience for customers, from the onboarding process through to daily usage, offering proactive guidance for optimal platform utilization.

• Facilitate onboarding, maintain ongoing communication, and follow up with our new clients.

• Assist the product team in enhancing the platform by gathering customer feedback and identifying opportunities to boost engagement and delivered value.

• Track KPIs and actively work to prevent churn within the customer portfolio.

• Discover more effective methods to streamline customers' implementation journeys, utilizing technology, automation, and AI to hasten adoption and minimize implementation barriers.

⛳️ Requirements

• A Bachelor's degree in Civil Engineering or Architecture.

• Previous experience in customer experience operations, ideally within technology or SaaS companies (preferred).

• Exceptional verbal and written communication abilities.

• An inquisitive and investigative mindset for effective problem-solving.

• A keen interest in and familiarity with AI and automation tools, applying them daily to enhance productivity and refine processes.

• Empathy to understand and effectively guide customers.

• Strong organizational and time management capabilities.

🏝️ Benefits

• Competitive compensation based on market standards.

• Possibility of equity participation.

• A relaxed work environment with numerous growth opportunities and support for career development.

• Semi-annual in-person company gatherings.

• Gympass.

• Day off for your birthday.

• Flexible remote work options.

• The freedom to propose innovative ideas and take on meaningful responsibilities.