This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee account performance by tracking KPIs (Health Score), proactively identifying risks and opportunities for enhancement.

• Serve as a liaison between the engineering team and the end user, recommending product enhancements based on genuine tax-related challenges.

• Facilitate strategic meetings to showcase outcomes, cost savings achieved, and ensure alignment with regulatory updates.

• Develop content and training materials to enable users to effectively utilize technical features and stay updated on tax-related changes within the platform.

⛳️ Requirements

• Prior experience in Software as a Service (SaaS) organizations.

• Tax proficiency: comprehensive understanding of taxes (ICMS, IPI, PIS/COFINS, ISS) and tax reporting requirements (SPEDs, EFD, GIA).

• Familiarity with integrations (APIs), data import/export (JSON/CSV), and knowledge of ERPs (SAP, TOTVS, Oracle).

• Expertise in metrics such as Churn, MRR, NPS, and expansion.

• Data analysis skills: capability to utilize Excel/BI tools to illustrate the product's ROI for customers.

🏝️ Benefits

• Remote work