Customer Success

This is a fully remote position, open to applicants in Japan.

📋 Description

• Development of medium- to long-term strategies for customer businesses.

• Designing projects that leverage Manabie to ensure customer success.

• Leading the implementation and integration projects for the Manabie product.

• Planning and designing business processes for the measures involved in the implementation and integration of the Manabie product.

• Providing individualized support to encourage the implementation and penetration of the Manabie product.

• Setting and executing KPIs and KGIs to expand customer usage.

• Conducting user interviews for service improvement and disseminating findings regarding functions and directions within the company.

• Formulating strategies for upselling and cross-selling opportunities.

• Planning and managing events such as seminars and user communities.

⛳️ Requirements

• Practical experience in working with large-scale clients in roles such as corporate sales, account management, or customer success.

• Experience in proposing and driving business improvements for either your own company or clients.

• Strong communication skills.

• Ability to act proactively and take ownership of tasks.

• Excellent listening skills.

• A strong empathy for leading customers to success.

• Experience in solution implementation and leadership roles.

• Ability to engage both internal and external stakeholders to advance projects while earning their trust.

• High motivation to achieve goals and a strong focus on results.

🏝️ Benefits

• Ideal candidate profile: A person with an overwhelming passion for education.

• High Intelligence.

• High Energy.

• High Integrity.