Customer Success

This is a fully remote position, open to applicants in Japan.

📋 Description

• This position collaborates directly with enterprise clients to build and implement conversational agents on the ElevenLabs Agents Platform.

• The primary emphasis is on hands-on execution, providing guidance on agent design, personas, conversation flows, tool integrations, and voice customization to achieve measurable business outcomes in production settings.

• You will assist customers in understanding best practices for deploying and scaling agents across web, mobile, and telephony platforms, as well as integrating agents with existing data sources and systems.

• You will evaluate agent performance data and conversational logs to pinpoint friction points and optimization opportunities that enhance accuracy, user experience, and reliability at scale.

• Concurrently, you will take ownership of expansion outcomes for a specific portfolio of enterprise accounts.

• Success will be evaluated based on net revenue retention and sustained adoption of multiple products.

• You will identify expansion opportunities, promote cross-selling through increased agent usage, and collaborate with Sales, Engineering, and Customer Success to transform technical achievements into lasting revenue growth and enduring customer loyalty.

⛳️ Requirements

• 5-7 years of experience in Customer Success or Account Management, specifically supporting complex B2B SaaS, Developer Tools, or AI/ML products in Japan.

• Knowledge and experience in the development and deployment of AI agents.

• Familiarity with API integrations, along with a comfort level and knowledge of navigating SDKs.

• Proven track record of driving revenue outcomes, including managing a revenue quota and identifying, qualifying, and closing cross-sell opportunities.

• Exceptional problem-solving, technical, and analytical skills to effectively address customer needs and concerns.

• Strong communication and interpersonal abilities, enabling you to build and maintain relationships with clients at all organizational levels.

• In-depth understanding of the Japanese market landscape and cultural nuances.

• Self-driven and capable of working independently within a remote or distributed team environment.

🏝️ Benefits

• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.

• Growth paths: Joining ElevenLabs means being part of a dynamic team with numerous opportunities to create impact beyond your immediate role and responsibilities.

• Learning & development: ElevenLabs actively supports professional development through an annual discretionary stipend.

• Social travel: We also offer an annual discretionary stipend for colleagues to meet up each year, however you choose.

• Annual company offsite: Each year, we gather the entire team in a new location - past offsite locations have included Croatia and Italy.

• Co-working: If you’re not located near one of our main hubs, we provide a monthly co-working stipend.