Customer Success Associate – Scale

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Drive the adoption of products and enhance customer outcomes through both individual and group channels.

• Support various digital touchpoints to guide customers towards realizing value.

• Proactively engage with customers to reduce risk, encourage renewals, and identify opportunities for expansion.

• Take ownership of the timely escalation of customer and internal inquiries.

• Conduct impactful customer calls and webinars.

• Manage and prioritize a significant volume of daily tasks efficiently.

• Collaborate across functions with Renewals, Sales, Product, and Customer Success teams.

⛳️ Requirements

• Experience in customer success, customer support, sales, or customer marketing roles.

• Outstanding ability to communicate and build positive business relationships.

• Capability to create and deliver engaging customer materials.

• Excellent organizational skills with the ability to set and achieve milestones.

• Understanding of how organizations assess value and drive revenue.

• Proficiency in written and spoken English is mandatory.

🏝️ Benefits

• Sophos operates under a remote-first working model.

• Employee-led initiatives focused on diversity and inclusion.

• Annual charity and fundraising activities.

• Global initiatives promoting employee sustainability.

• Global fitness and trivia competitions.

• Monthly wellbeing webinars and training sessions.