Customer Success Associate

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Continuously oversee client interactions via Slack, email, and various CRMs.

• Comprehend customer needs and concerns, providing prompt and clear responses with empathy.

• Act as the primary point of contact for clients regarding their advertising and technical requirements.

• Facilitate communication between the client and Socioh’s design, production, sales/marketing, and tech teams to ensure client needs are fulfilled promptly. Effectively convey project scope, objectives, deliverables, and timelines across teams.

• Handle multiple discussions/projects at once while focusing on key accounts.

• Monitor progress on all accounts using CRM/account management tools to ensure tasks are completed.

• Utilize and test Socioh’s proprietary software to gain a thorough understanding of our application and its integration with Meta.

• Set up advertising catalogs for clients within Socioh’s application.

• Additional tasks may be required as needed. While collaboration with the success team is essential, we maintain a flexible structure where team members readily assist wherever they can add value.

⛳️ Requirements

• 3–5 years of experience in customer success, account management, or client-facing roles.

• Background in working with eCommerce clients or within a marketing/advertising agency setting.

• Availability to work during US hours (EST/PST).

• Exceptional written and verbal English skills, with a strong command of grammar and communication.

• Keen attention to detail and strong organizational abilities.

• Capability to manage multiple clients and projects simultaneously.

• Comfortable operating in a remote and dynamic startup environment.

• Strong interpersonal skills coupled with a customer-centric approach.

• Bachelor’s degree.

• Passion for technology, SaaS, or eCommerce platforms.

🏝️ Benefits

• Work from Anywhere

• Competitive Salary (USD)