Customer Success Associate

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Manage the client relationship from initiation through to renewal.

• Ensure each series is launched on time and achieves audience growth objectives.

• Engage in proactive communication and coordinate project activities.

• Analyze download statistics and listener feedback.

• Set clear expectations and mobilize internal teams to address challenges when they occur.

⛳️ Requirements

• A minimum of three years of experience in managing post-sale relationships for a tech-driven service.

• Proficient in workflow automation tools such as Zapier or Make.

• Comfortable facilitating meetings via Zoom.

• Familiarity with podcast hosting platforms.

• Basic understanding of audio terminology.

• Knowledge of B2B marketing metrics.

🏝️ Benefits

• Competitive salary.

• Flexible working arrangements.

• Opportunities for professional development.