Customer Success Associate

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Process customer orders and manage the entire workflow until the product is delivered.

• Update online stores with product visuals, descriptions, pricing, and other pertinent details.

• Address helpline inquiries, returns, and exchanges for online stores.

• Review backorders, communicate with customers regarding issues, propose alternatives, and manage order modifications.

• Conduct monthly reconciliation and reporting activities.

• Export orders from the site backend, scrutinize specific details, and disseminate reports to the team.

• Record order-related activities across various systems.

• Cultivate lasting customer-account relationships through transparent and interactive communication.

• Keep accurate records of customer interactions, transactions, feedback, and complaints.

• Adhere to communication protocols, guidelines, and policies.

• Undertake additional duties as assigned.

⛳️ Requirements

• A Bachelor's degree in Communications, Marketing, Business Administration, or a related discipline.

• 1–3 years of experience in customer service, client service representation, or a similar role.

• Excellent English communication skills, both written and verbal.

• Willingness to work overnight/graveyard shifts in Philippine time or during U.S. operational hours.

• Proficient in Microsoft Office applications, particularly Word, Excel, and Outlook.

• Customer-focused with the ability to adapt and respond to varied personalities.

• Experience with inbound and outbound calls, customer retention, and inside sales is preferred.

• Knowledge of CRM systems and practices is an advantage.

🏝️ Benefits

• Competitive salary packages that lead the industry.

• Permanent remote work arrangement.

• Company-provided equipment.

• Employer's share of government-mandated benefits.

• Internet stipends upon regularization.

• HMO coverage upon regularization (with an option to enroll as early as Day 1).

• PTO credits and service incentive leaves.

• Major live company events during spring and winter.

• Monthly virtual employee appreciation events.

• Access to company-sponsored career skills training courses.

• A company culture that emphasizes your personal and professional development.