Customer Success Associate

This is a fully remote position, open to applicants in Australia.

📋 Description

• Gain insights into the effective Land & Expand Engine by joining the Australian Customer Success team.

• Observe and learn the processes involved in project deployments.

• Aid in the planning routines.

• Support user activation initiatives.

• Foster relationships with delivery teams and stakeholders.

• Keep track of project health.

⛳️ Requirements

• A sincere passion for contributing to team success.

• Excellent communication abilities and a knack for relationship-building.

• A curious mindset with a strong desire to learn about construction and technology.

• A systematic approach to work with a keen eye for detail.

• Comfort in a dynamic, fast-paced environment.

• Experience in customer success, account management, or comparable roles (preferred).

• Familiarity with SaaS or technology platforms (preferred).

• Some knowledge or experience in construction is advantageous but enthusiasm for learning is paramount (preferred).

• Experience with enterprise customers (preferred).

🏝️ Benefits

• A high-performing team: Contribute to and be part of a genuinely collaborative and motivated group.

• Flexibility: Enjoy remote-first working arrangements with access to a convenient WeWork office.

• Genuine development: Receive ongoing training, learning opportunities, and coaching to enhance your skills every day (including a training allowance).

• A focus on culture: At Aphex, we are committed to making a real impact together and strive to embody that commitment each day.