Customer Success Architect

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate the onboarding process for new customers

• Enhance the capabilities of the Picus platform

• Maintain the Enterprise customer portfolio

• Improve and scale customer success methodologies, which include onboarding, adoption strategies, platform enhancement, health assessments, and quarterly business evaluations

• Collaborate with customers and internal teams to promote product adoption, illustrate value realization, and uncover opportunities for expansion

• Drive customer advocacy programs that encompass case studies, reference calls, and advisory boards

• Showcase customer success narratives and best practices at various events, panels, and webinars

• Work in tandem with Sales, Product, and Support divisions to ensure a smooth customer journey and address any escalated issues

• Offer customer-driven insights on product improvements and feature demands

• Align with the Regional Sales VP, Technical Director, Product Management, Channel, Marketing, and Customer Success teams

• Partner with the Sales team and external partners to create tailored solutions for Enterprise customers and propel revenue and strategic growth initiatives

⛳️ Requirements

• Bachelor’s degree or a blend of education and experience in pre-sales/customer success within Security, Cloud, and Network Systems

• Minimum of five years' experience in a Sales Engineering or Customer Success position

• Proven track record of establishing executive relationships and leading strategic account planning

• Extensive technology background encompassing risk assessment and prioritization, cloud solutions, networking, security, and IT transformation

• Familiarity with solution architecture/design for both on-premises and cloud environments

• Experience in managing intricate customer lifecycles from onboarding to renewal and growth

• Capability to be consultative, proactive, and focused on outcomes

• Possess industry expertise and strong business acumen

• Willingness to travel across the US for on-site customer engagements, training, and significant industry events

🏝️ Benefits

• Unlimited potential and continuous career development prospects

• Global exposure by collaborating with customers worldwide

• Work within a globally distributed remote team

• Commitment to equal opportunity employment

• Reference and identity verifications conducted in accordance with local labor regulations and company policy