Customer Success Architect

This is a fully remote position, open to applicants in Connecticut, +4 more states.

📋 Description

• Establish and nurture trusted relationships at all levels within customer organizations, from technical end users to business executives.

• Develop, sustain, and implement strategic account plans.

• Lead strategic initiatives such as large-scale customer enablement, executive business reviews, and onboarding of new customers.

• Act as the principal advisor for technical projects and strategic business outcomes.

• Recognize and address risks within the customer portfolio.

• Navigate the Chronosphere ecosystem to eliminate barriers, promote adoption, and maximize customer value.

• Represent the customer's voice to shape product development and strategies for customer success.

• Promote the adoption of Chronosphere’s platform and features, delivering measurable benefits and communicating ROI.

• Provide strategic insights to assist customers in achieving their business objectives.

• Contribute to the advancement of Customer Success playbooks and best practices.

⛳️ Requirements

• A minimum of 5 years of experience in technical, customer-focused roles such as Customer Success, Solutions Architecture, Sales Engineering, or Professional Services.

• Proven experience managing a portfolio of large, intricate customers with $1M+ ARR.

• Demonstrated ability to drive strategic initiatives and achieve measurable results.

• Experience collaborating with technical stakeholders, including DevOps, Engineering, CTOs, and CIOs.

• Skilled in tailoring communication for diverse audiences.

• Capable of owning account strategy, influencing executive discussions, and proactively driving adoption and growth.

• Strong project management capabilities.

• Excellent executive communication skills.

• Proficient in discovery, stakeholder management, and value-based storytelling.

• Practical knowledge of observability, monitoring, and cloud-native environments.

• Familiarity with Kubernetes, Prometheus, OpenTelemetry, and distributed systems.

• Possess a curious and growth-oriented mindset, with the ability to turn ambiguity into opportunity.

• No immigration sponsorship is available; applicants must not require work visa sponsorship.

🏝️ Benefits

• Opportunity for remote work.

• Potential inclusion of restricted stock units.

• Possible bonus opportunities.

• Comprehensive employee benefits package.

• Reasonable accommodations for qualified individuals with disabilities.

• Commitment to equal opportunity employment.