Customer Success Analyst (Mid-level)

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee a client portfolio in the ongoing phase;

• Guide the customer experience through regular check-ins, well-defined action plans, and a focus on achieving results;

• Drive platform adoption and user engagement by linking system utilization to tangible construction project results;

• Take proactive measures to identify and address issues, minimizing risks and ensuring clients meet their anticipated goals;

• Engage in commercial negotiations as needed to ensure client retention;

• Explore opportunities for growth within the portfolio, such as new construction initiatives, upselling, and cross-selling, in collaboration with relevant teams;

• Evaluate account metrics (usage, engagement, and customer health) to inform decision-making;

• Cultivate a digital mindset, demonstrating curiosity about emerging technologies and an interest in how Artificial Intelligence can enhance processes, experiences, and outcomes.

⛳️ Requirements

• Completed or in-progress Bachelor's degree in Civil Engineering, Architecture, or related disciplines;

• Prior experience in the construction industry (builders/developers);

• Intermediate to advanced proficiency in Excel and Microsoft Project;

• Background in commercial/sales or Customer Success positions;

• Familiarity with construction planning and/or cost management and ERPs (Sienge, TOTVS, Mega, among others);

• Willingness to travel periodically (approximately every two months);

• Knowledge of or interest in Artificial Intelligence technologies: tools, applications, and concepts.

🏝️ Benefits

• Meal allowance / meal voucher;

• Health and dental insurance;

• Home office allowance;

• Profit sharing / results-based bonus;

• Voucher for setup kit;

• Life insurance;

• Birthday day off;

• GoGood | Conexa;

• Health and wellness promotion program;

• Partnerships and employee discounts.