Mid-market Customer Success Manager, German Speaking

This is a fully remote position, open to applicants in Europe.

📋 Description

• Manage a portfolio of mid-market clients, taking full responsibility for renewals and growth.

• Oversee the complete implementation of compliance frameworks with clients, guiding them from onboarding to audit readiness.

• Establish yourself as a reliable compliance partner, assisting clients in converting structured frameworks into actionable, auditable processes.

• Develop and sustain clear account plans for key customers.

• Conduct organized renewal cycles, including discussions on pricing, scope, and procurement.

• Actively seek upsell and expansion opportunities and drive them to completion.

• Facilitate effective Quarterly Business Reviews (QBRs) with clear narratives, outcomes, and follow-up actions.

• Simplify complex security and compliance issues into tangible business value.

• Keep precise records of account health, renewal forecasts, and the expansion pipeline in HubSpot.

• Develop and enhance playbooks, templates, and scalable customer success processes.

⛳️ Requirements

• Minimum of 4 years of experience as a Customer Success Manager in a B2B SaaS environment, preferably within seed to series B stages.

• Demonstrated responsibility for renewals and expansions, rather than merely managing relationships.

• Proven history of achieving strong Net Revenue Retention in mid-market or upmarket accounts.

• Comfortable managing extended cycles, complex stakeholders, and elevated expectations.

• Confident in navigating challenging renewal and commercial discussions.

• Possess a strong commercial mindset: you consider expansion in every interaction with customers.

• Capable of clearly articulating complex topics in both German (C2) and English.

• Highly organized and process-oriented, even within fast-paced environments.

• Comfortable operating independently and dealing with ambiguity in an early-stage organization.

🏝️ Benefits

• Remote Work: 100% remote work with a virtual office in Gather.

• Competitive Salary: Industry-competitive local salaries. We pay local rates that are at or above the market. We share this philosophy with GitLab.

• Equity: Generous equity package – we’re all owners of Secfix and beneficiaries of our collective success.

• Mentorship: We are backed by top VCs and accelerators and have direct access to world-class mentors.

• Development Budget: €1,000 annual personal development budget.

• Home office Budget: Home office budget and access to co-working spaces.

• Holidays: 26 days holiday + local public holidays.

• Health Insurance: Comprehensive health coverage.

• Annual Retreat: Annual retreat to build connections and inspire ideas (this year we’re headed to Milan!).

• Company Events: Company-wide events to build relationships and have some fun!

• Tech Equipment: Latest tech equipment (MacBook, monitors, headphones).